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This privacy policy applies between you, the user of this website and Dispute Data Limited, the owner and provider of this Website. Dispute Data Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provide by you in relation to your use of this Website. Please read it carefully.
Definitions and interpretation 

1. In this privacy policy the following definitions are used:


Data: collectively all information that you submit to Dispute Data Limited via the Website. This definition incorporates where applicable, the definitions provided in the Data Protection Laws


Cookies: a small text files placed on your computer by this Website when you visit certain parts the Website and/or when you use certain features of the Website. Details of the cookies used by this website as set out in a clause below (Cookies)


Data Protection Laws:  any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any other national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK


GDPR: the General Data Protection Regulation EU 2016/679


Dispute Data Limited, we or us: Dispute Data Limited is a limited company registered in England and Wales. Registered number: 12018647. Registered office: 20-22 Wenlock Road, London, England, N1 7GU


UK and EU Cookie Law: the Privacy and Electronic Communication (EC directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011


User or you:  any third party that accesses the Website and is not either (i) employed by Dispute Data Limited and acting course of their employment or (ii) engaged as a consultant or otherwise providing services to Dispute Data Limited and accessing the Website in the connection with the provision of such services


Website: the website that you're currently using, and any sub-domains of this side unless expressly excluded by their own terms and conditions


2. In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy

c. a reference to person includes firms, companies, government entities, trusts and partnerships

d. “including” is understood to mean “including without limitation”

e. reference to any statue provision include any modifications or amendment of it

f. the headings and sub-headings do not form part of this privacy policy

Scope of this privacy policy 

3. This privacy policy applies only to the actions of Dispute Data Limited and Users with respect to this Website. It is not extended to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.


4.  For purposes of the applicable Data Protection Laws, Dispute Data Limited is the “data controller”. This means that Dispute Data Limited determines the purpose for which, and the manner in which, your Data is processed.

Data collected 

5.  We may click the following Data, which includes personal Data from you:

a. name

b. date of birth

c. gender

d. contact information, such as email addresses and telephone numbers

e. demographic information, such as postcode, preferences and interests

f. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)

in each case in accordance with this privacy policy.

How we collect data 

6. We collect data in the following ways:

a. data is given to us by you

b. data is collected automatically

Data that is given to us by you 

7.  Dispute Data Limited will collect your data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, email or through any other means

b. when you register with us and set up an account to receive our products / services

c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them)

d. when you enter competitions or promotions through a social media channel

e. when you make the payments to us, through this Website or otherwise

f. when you let receive marketing communications from us

g. when you use our services

in each case in accordance with this privacy policy.

Data that is collected automatically 

8. To the extent that you access the Website, will collect your Data automatically, for example:

a. we automatic collect some information about your visits the Website. This information helps us make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content

b. We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the website, see the section below, headed “Cookies”

Our use of Data

9.  Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience using our Website. Specifically, Data may be used by us for the following reason:

a. internal record keeping

b. improvement of our product / services

c. transmission by email of marketing material and notifications of content that may be of interest to you

d. contact for market research purposes which may be done using email. Such information may be used to customise or update the Website

in each case in accordance with this privacy policy.


10. We may use your Data for the above purposes if we deem it necessary for it to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).


11. For the delivery of direct marketing to you via email, we will need your consent, whether via an opt-in or soft-opt-in: 

a.  soft opt-in consent is of specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask for more details about a particular product / service, and we are marketing similar products / services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out

b. for other time types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive affirmative action when consenting by, for example, checking tick box we will provide

c. if you're not satisfied about our approach to marketing you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights\ below


12.  When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such contract.

Who we share data with 

13. We may share your data with the following groups of people for a reason:

a.  our employees, agents and/or professional advisers to meet the requirements set out in our Safeguarding and Health & Safety Policies;

b. relevant authorities – as required in our Safeguarding and Health & Safety Policies;

in each case in accordance with this privacy policy.

Keeping data secure 

14.  We will use technical organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and username is unique to you

b. we store your Data on our secure servers


15. Technical and organisational measures including measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address:


16. If you want detailed information from Get Safe Online on how to protect your information and computers and devices against fraud, identity theft,  viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data retention 

17. Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fill the purposes outlined in this privacy policy or until you request that the data be deleted.


18. Even for delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights


19.  You have the following rights in relation to data:

a. Right to access - the right time request (i) copies of the information we hold about you at any time, or (ii) that we modify update or delete such information. If we provide you with access to the information we hold about you, we will not charge you this, unless your request is “manifestly unfounded or excessive”. Where will legally permitted to do, so we may refuse your request. If we refuse your request, we will tell you know the reasons why.

b. Right to correct - the right to have your Data rectified is accurate or incomplete

c. Right to erase - the right to request that we delete or move your date from our system

d. Right to restrict our use of your Data - the right to “block” us from using your data or limit the way in which we can use it

e. Right to data portability - the right to request to remove, copy of transfer your Data

f. Right to object - the right to object to your user data including where we use it for our legitimate interests


20. To make enquiries, exercise any rights said above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact by this email address


21. If you are not satisfied with the way a complaint you make in relation to data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO contact details can be found on their website


22. It is important that the data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

23. This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites.  You are advised to read the privacy policies or statement of other websites prior to using them.

Change of business ownership and control 

24. Dispute Data Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or parts of Dispute Data Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part of the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purpose for which is was originally supplied to us.


25.  We may also disclose Data to prospective purchaser of our business or any part of it.


26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.


27. This website may place and access certain Cookies on your computer. Dispute Data Limited uses cookies to improve your experience of using the Website and to improve our range of products and services. Dispute Data Limited has carefully chosen these cookies and has taken steps to ensure that your privacy is protected and respected at all times.


28. All cookies used by this website are used in accordance with current UK and EU Cookie Law. 


29. Before the Website places Cookies on your computer, you will be presented with a message bar request your consent to set those cookies. By giving your consent, you are enabling Dispute Data Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the Website may not function fully or as intended.

30. This website may place the following Cookies: 

Analytical / performance cookies:  They allow us to recognise and count the number of visitors and see how visitors move around our website when they're using it. This helps us  too improve the way our website works, for example, by ensuring that the users of finding what they are looking for easily


31. You can find a list of Cookies that we use in the Cookie Schedule. 


32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.


33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.


34. It is recommended that you ensure that your internet browser is up-to-date and you consult the help and guidance provided by the developer of your internet browser if you are unable to unsure about adjusting privacy settings.


35. For more information generally on Cookies, including how to disable, them please refer to You will also find details on how to delete cookies from your computer.


36. You may not transfer any rights under this privacy policy to other any person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.


37. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this policy will not be affected.


38. Unless otherwise agreed, no delay, act or omission by party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.


39. This agreement will be governed by interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

40. Dispute Data Limited reserves the right to change this privacy policy as we may be necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Dispute Data Limited by email at

Cookie Schedule

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think we've missed a cookie or there is a discrepancy, please let us know.

Analytical /performance: We use the point analytical / performance cookies.

Description of Cookie & Purpose: Google Analytics - We use this cookie to help us analyse how users use the website.


Contact us by phone, email or via our social media channels.

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